EYEBROW: COMMON QUESTIONS HEADING: Frequently Asked Questions INTRO: Can't find what you're looking for? Give us a call at 250-964-6056, we're happy to help. CAT 1 NAME: Visiting Us CAT 1 Q1: What are your locations and hours? CAT 1 A1: We have two locations. College Heights (4411 Kimball Road) is open year-round: Monday to Saturday 9am to 5pm, Sunday 10am to 5pm. Aberdeen Road (1822 Aberdeen Road) is closed for now and only open seasonally: Friday to Monday 9am to 5pm, closed Tuesday to Thursday. CAT 1 Q2: Which location has the cafe and The Loft boutique? CAT 1 A2: Both Brew & Bloom Cafe and The Loft fashion boutique are upstairs at our College Heights location only. CAT 1 Q3: What's the phone number for each location? CAT 1 A3: Call us at 250-964-6056 for College Heights and 250-562-1711 for Aberdeen Road. Alternatively, you can email us at office@artknappspg.com. CAT 2 NAME: Shopping Online CAT 2 Q1: Can I buy everything on your website? CAT 2 A1: Some items are marked Pickup Today, meaning you can order online and pick up in-store the same day. Others are marked Browse In-Store: we've listed them so you can see what we carry and plan your visit, but they're not set up for online purchase yet. CAT 2 Q2: How does gift card delivery work? CAT 2 A2: Our gift cards are digital. As soon as you purchase one, an email with the card details is sent straight to the recipient. Gift cards are redeemable for merchandise and services at Art Knapp Prince George, are not redeemable for cash, and are non-refundable once purchased. CAT 3 NAME: Loyalty Program CAT 3 Q1: How does the loyalty program work? CAT 3 A1: It's free to join. You earn points on every purchase, in the nursery, the boutique, or the cafe. Points never expire, and you can redeem them anytime, in-store or online. CAT 3 Q2: How do I sign up? CAT 3 A2: You can join anytime from our Loyalty Program page, just enter your name and email. CAT 4 NAME: Workshops & Events CAT 4 Q1: How do I sign up for a workshop? CAT 4 A1: Space in each workshop is limited, so advance registration is required. A deposit secures your spot and is deducted from your total when you attend. Registration is online only. CAT 4 Q2: Can I bring a group? CAT 4 A2: Yes. Register together as one purchase, the number of tickets reflects the number of remaining seats. CAT 4 Q3: What's Artisans in the Greenhouse? CAT 4 A3: It's our annual community market featuring local artisans and makers, held right in our greenhouse over two weekends each fall. It's free to attend. CAT 5 NAME: Fundraising & Donations CAT 5 Q1: Can our school or organization run a fundraiser with you? CAT 5 A1: Yes! Reach out to us by phone at 250-964-6056 or by email at office@artknappspg.com to get started. Our Winter Fundraiser Program, offering Poinsettias, Grinch Trees, and gift cards at a special discounted rate for registered non-profits, is a great example of what we offer. CAT 5 Q2: Do you donate product to local organizations? CAT 5 A2: We set aside a limited number of donations each year for local non-profits, schools, and community groups. Donations are provided as store product or a gift card (not cash), and we're typically able to support one request per organization each calendar year. You can submit a request on our Donations page. CAT 6 NAME: Returns & Refunds CAT 6 Q1: What's your general return policy? CAT 6 A1: All returns require the original cash receipt with original packaging and tags attached. Regular-priced merchandise can be returned for a full refund within 7 days of purchase, after that, exchange or store credit only. All sale items and all chemicals are final sale. CAT 6 Q2: Can I return a plant? CAT 6 A2: Tropical plants, flowering plants, and annuals are final sale, no refunds or exchanges. Nursery stock and perennials carry a 3-month warranty for exchange or store credit only (no cash refunds), and the warranty doesn't cover weather-related damage. All sale items are final sale. CAT 6 Q3: Can I return clothing from The Loft? CAT 6 A3: Yes, within 7 days of purchase, with tags still attached. All sale items are final sale.
